Privacy

Genaistory and its affiliates and subsidiaries (“Genaistory”, “we” or “us”) are committed to protecting your privacy and safeguarding your personal information. The purpose of this privacy policy (the “Privacy Policy”) is to inform you about our privacy practices, including how we collect, use and disclose your personal information.

This Privacy Policy applies to our website, mobile applications and related services (collectively, the “Genaistory Services”). By visiting, accessing, or using the Genaistory Services, you consent to the policies and practices of this Privacy Policy so please read them carefully. If any policies or practices of this Privacy Policy are unacceptable to you, please do not visit, access, or use the Genaistory Services.

Your privacy matters to us so whether you are new to the Genaistory Services or a long-time user, please take the time to get to know and familiarize yourself with our policies and practices. Feel free to print and keep a copy of this Privacy Policy, but please understand that we reserve the right to change any of our policies and practices at any time. But don’t worry, you can always find the latest version of this Privacy Policy here on this page. Visiting, accessing, or using the Genaistory Services following any change to this Privacy Policy is considered to be your acceptance of any such changes. You should, therefore, read this Privacy Policy from time to time. If you do not agree to be bound by this Privacy Policy, you should not visit, access or use the Genaistory Services.

Collected Personal Information
We gather various personal data in compliance with the General Data Protection Regulation (GDPR). The details and associated legal grounds for processing are outlined below:

A. Account Profile: When creating an account, we may collect your first and last name, email, username, and password. Additional details, like profile pictures, photos, location, personal website, Instagram, Twitter, and Facebook profiles, may also be provided. Legal grounds: contract performance, consent, legitimate interests.

B. Device Information: Automatically collected device details, including hardware, operating system, browser, etc. Legal grounds: legitimate interests, consent, contract performance.

C. Location Information: Automatically collected via analytics providers to determine your location using IP address and/or domain name. Legal grounds: legitimate interests, consent, contract performance.

D. Server Log Information: Data generated by your use of Genaistory Services, stored in our server logs, covering device specifics, location, system activity, and internal/external details related to visited Genaistory pages. Legal grounds: legitimate interests, consent, contract performance.

E. Correspondence: Information shared in communication, such as questions or inquiries, and ongoing customer support. Legal grounds: legitimate interests, consent, contract performance.

F. Payment Gateways: Financial information is securely provided to third-party payment processors, not collected by us. Refer to the Payment Gateway's Privacy Policy.

G. Cookies and Tracking Tools: We use cookies, flash cookies, pixel tags, or other tracking tools to collect information about your device and usage preferences. This helps customize our services. By using Genaistory Services, you agree to data collection and transmission to third-party service providers. Note that blocking or deleting cookies may limit Genaistory Services use.

Utilization of Personal Information

We take measures to ensure limited access to your personal information, granting it solely to employees fulfilling their employment duties. The collected personal information serves various purposes:

A. Provide Genaistory Services, including customer support.
B. Optimize and enhance services, developing new products, features, and functionality.
C. Respond to inquiries and requests.
D. Share information about products and services we believe may interest you.
E. Monitor Genaistory Services usage, conducting automated and manual security checks.
F. Analyze usage trends and user preferences.
G. Generate aggregated and anonymized reporting data about Genaistory Services.
H. Investigate legal claims.
I. Execute purposes for which consent may be obtained periodically.
J. Fulfill other purposes permitted or required by applicable law.

Sharing Personal Information

We may disclose personal information to law enforcement or governmental entities when mandated by law or in good faith to comply. This includes valid court orders, subpoenas, warrants, or cooperation with law enforcement or governmental agencies. Personal information may also be disclosed to third parties in the event of reorganization, merger, sale, joint venture, assignment, transfer, or disposition of our business.

Presently, and in the future, we rely on third-party service providers for various services, such as identity verification, fraud detection, technical support, payment processing, hosting, and data storage. Personal information may be transferred to these providers solely for the performance of their functions, and they are prohibited from sharing or using the information for any other purpose.

Security Measures for Information Protection

We prioritize your privacy and are committed to gradually implementing physical, organizational, and technological security measures. These efforts aim to safeguard your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification. Notable practices include SSL encryption on the Genaistory website, periodic reviews of information handling practices, and restricted access on a need-to-know basis for employees, contractors, and agents.

Our third-party payment processor securely encrypts credit card information, accessible only to authorized personnel. Despite these precautions, no information transmission or storage method is entirely infallible, and absolute security cannot be guaranteed. If you suspect a compromise in the security of your interaction with us, please notify us promptly at privacy@Genaistory.com.

Retention of Personal Information

We will retain and utilize your personal information only as long as necessary for the purposes it was collected and as permitted or required by law.

Rights Regarding Your Personal Information

Under GDPR or other applicable data protection laws, you have specific rights:

A. Access – inquire about information processing and request access.
B. Correction – request correction of incomplete or inaccurate personal information.
C. Erasure – ask for deletion or removal of personal information in certain circumstances.
D. Restriction – request suspension of personal information processing.
E. Transfer – request the transfer of specific personal information to another party.
F. Objection – challenge processing based on legitimate interest or for direct marketing.
G. Automated decisions – contest automated decisions with legal effects.
H. Consent – withdraw consent where applicable.

You can also complain to a data protection supervisory authority. To exercise these rights, contact us as outlined in the "Contact Us" section.

Direct Marketing

Subject to laws and regulations, we may send direct marketing materials. To opt-out, use the "unsubscribe" link in emails or contact us directly. We won't share your information for unrelated purposes without written consent. Opting out may not affect essential communications about product use or services.

Data Transfer

Your personal information might be stored and processed in any country, province, or state ("Country") where we operate facilities or engage third-party service providers. This means your personal information could be transferred to Countries outside your residence, which may have different data protection rules. While beyond your residence, it is subject to the laws of the hosting Country and may be disclosed to its governments, courts, law enforcement, or regulatory agencies as per their laws. However, our practices, as outlined in this Privacy Policy, will consistently govern your personal information. If applicable, we will adhere to GDPR requirements for ensuring adequate protection when transferring personal information from the EU/EEA to other countries.

Third-Party Websites and Services

This Privacy Policy exclusively pertains to Genaistory Services and does not encompass third-party websites or products/services. We do not assume responsibility for the privacy practices of such third parties, urging you to review their privacy policies before using their offerings.

Children's Privacy

Genaistory Services are not intended for children (under 13 in the US and UK, or 16 in the EEA), and we do not knowingly collect personal information from minors without parental consent. If we discover such information collected without verifiable parental consent, we will take steps to delete it. Parents or guardians who find their underage child's personal information provided can contact us via the details in the "Contact Us" section to request its deletion.

Contact Us

For inquiries about this Privacy Policy, personal information, access or correction requests, applicable rights exercise, complaints, or information about policies regarding service providers outside Canada, contact our Privacy Officer at privacy@Genaistory.com.

This Privacy Policy was last revised on November 30th, 2023.